Restaurant POS System – Taking cash and so much more – Part II
For the longest time, most people thought of their POS system as a fancy cash register. Since technology has become more advance and slowly becoming a necessity in the retail systems, several innovations have become standard features within the POS industry. So here are a few more tips to help you grow your profit:
1. Scheduling Your Employees. Some restaurant POS packages includes a “staff scheduling” feature. You can expect to increase efficiency and dramatically reduce overall labor costs by controlling time-ins and time-outs, utilizing forecasting tools and control staffing levels. This POS feature allows accessing staff schedule with ease, as well as shifts and multiple job positions. You can also tie in any number of security functions to any job position. Some packages allows you to post schedules to a website and even sends out a copy of the schedule to each staff. Keep your labor costs in check and increase employee performance by managing time and attendance efficiently and effectively.
2. Software Upgrade Assurance or SUA. A software maintenance program that gives you a distinct advantage when purchasing a POS system. You are able to help stretch your investment and extend the life of your restaurant point of sale system. Those who purchase a POS system along with a SUA plan always has the most current software version. Basically it’s an advantage because it keeps their POS system new. Every time you receive a software upgrade it’s just like buying the latest POS system in the market with the newest, most up to date features for your restaurant. The most current features of a POS system set ensures that you have the best possible ROI by allowing you to take full advantage of the power the POS software offers.
One other advantage of having a SUA is that no additional software purchase is required if you’re upgrading or replacing a hardware. If you need to replace hardware there’s a drastically lesser cost for upgrading it.
These programs typically works on a yearly small fee to get their benfits. Most customers agree that they receive huge benefits which helps your business reap the full return on your POS investment.
3. Proper Tip Handling. Some of the point of sale software products includes a tip tracking feature. Once you set one of your staff as a tipped employee, the POS system will require a tip declaration before clock out. All servers or waiters who ring sales will have their total sales tracked. Tips collected through credit card sales are tracked and shown on the server closeout report. Before logging out, the server/waiter will be shown their total sales, collected charge tips collected and then asked to declare their cash tips. By this, you will be able to accurately track and manage all declared tips, charge tips and hours of work for every tipped staff.
4. Customer Loyalty Programs! As the restaurant owner you would like your restaurant POS system to provide accurate customer information on buying habits, number of visits, frequency of visits, entice repeat visits and purchases through reward programs. You are able to do all this while managing the programs and preventing “sweet hearting” by employees. Prevent retail loss at all cost! Sweet hearting happens when an employee promises a deal to a customer so that he/she can close a sale.
Some of the restaurant POS packages come standard with a frequent diner or customer loyalty package that eases things within your business. By accurately tracking down your customers and their buying habits, you can prevent retail loss. You can establish a database of account numbers using your guests information.. This number can be their phone number or whatever number system you want to use. In what ever method you choose, the most popular and most secure method is through magnetic cards with a logo of your business. These cards act as a constant reminder of your restaurant by having your logo in their wallet or purse. The software will secure the reward programs you put in place and preventing the server/waiter from giving away food. Typically, rewards are earned only by customers who frequently visits or purchases on the menu you highlighted. The establishment of reward programs takes your staff out of the game and place you in total control.
As you can see, your business can be run more efficiently by using proper restaurant technology. There are many ways, methods you can use, to aid you in better business managing so you will never have to waste more of your valuable time and money.
Michael Cummings is VP of Customer Relations at POS-for-Restaurants.com. With over 20 years of restaurant experience, POS-for-Restaurants.com helps you use your technology to be more efficient and more profitable.
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